Shipping & Returns

Not all items purchased though our web store are eligible for return.

If you’d like to return goods that you’ve purchased from Axsys Dental Solutions, please call our customer service team and request a return authorization number. Having the applicable Axsys Dental Solutions invoice number and product number will expedite the return and credit process.

  • For branded items, Axsys Dental Solutions will issue full credit if the product can be returned to stock and resold (i.e. is not a special order product such as large equipment; is unopened; is safe for resale; not past expiration date; and is not broken or defective).
  • For special order, defective, or otherwise unsalable products, we will provide credit after we receive credit from the manufacturer. In such instances, our representative will engage the manufacturer’s representative and will serve as your advocate to resolve issues quickly and fairy.
  • If the manufacturer agrees that equipment needs to be returned or replaced, we will provide any installation service at no additional charge. 
  • Any manufacturer’s restocking charge will be your responsibility. Products returned after 60 days will be credited less an Axsys Dental Solutions restocking charge, which will be in addition to any manufacturer restocking charge.
  • Products containing precious metals and other price volatile materials will be credited at current market prices.
  • For Axsys Dental Solutions’ private label products, we guarantee your complete satisfaction and will provide credit (or replacement Axsys Dental Solutions brand product) for any returned product, regardless of reason or condition provided that it is returned to us within 30 days of invoice. Beyond 30 days, only defective products may be returned for credit or replacement.